Privacy Policy

1. Data controller

TimeSSeract operates timesseract.com. For privacy-related requests, contact support@timesseract.com.

2. Data we collect

• Account data: name, email address, password (stored hashed), and plan settings.
• Usage data: API calls, forecast runs, timestamps, IP addresses, and technical logs needed to operate and secure the service.
• Billing data: subscription status and transaction references processed by Paddle. We do not store full payment card numbers.
• Support communications: messages you send us by email or through the platform.
• Forecast input data: time-series values you submit for processing, retained according to your plan and operational needs.

3. How we use data

• Provide, maintain, and improve the forecasting API and admin panel.
• Authenticate users, enforce plan limits, and prevent abuse.
• Process subscriptions and communicate about billing or service changes.
• Respond to support requests and comply with legal obligations.

4. Legal bases (EEA/UK)

Where GDPR applies, we rely on: contract performance (providing the service), legitimate interests (security, analytics, product improvement), consent where required (e.g. marketing cookies if used), and legal obligation.

5. Processors and transfers

We use trusted subprocessors to run the service, including hosting, email, payment (Paddle), and infrastructure providers. They process data only on our instructions and under appropriate safeguards.

If data is transferred outside your country, we use mechanisms such as Standard Contractual Clauses where required.

6. Retention

We retain account and billing records as long as your account is active and for a reasonable period afterward for legal, tax, and dispute purposes.

Forecast input and run data may be deleted or anonymized according to operational policies; you may request deletion where applicable.

7. Your rights

Depending on your location, you may have rights to access, rectify, erase, restrict, or port your personal data, and to object to certain processing. You may also lodge a complaint with your supervisory authority.

To exercise your rights, email support@timesseract.com. We may need to verify your identity.

8. Cookies and analytics

We use essential cookies for authentication, session management, and security. We may use analytics to understand product usage; where required, we will request consent.

9. Children

TimeSSeract is not directed at children under 16. We do not knowingly collect personal data from children.

10. Changes

We may update this policy from time to time. We will post the revised version on this page and update the "Last updated" date.